Refund Policy

We want you to be satisfied with your TEZZINI AMBIENTES project. This policy explains how to request a refund for our design and planned-furniture services. Effective date: 2026-10-23.

Refund period

You may request a refund within 30 days of purchase.

How to request

E-mail [email protected] with your order number and a short description of your request. You can also call +554933192161 for help.

We answer within 2 business days.

How you are refunded

Refunds go back to the original payment method within 5–10 business days after approval.

Card statements may take one or two billing cycles to show the refund.

Exceptions

Custom-made or personalized items cannot be returned, except in case of defect.

Your consumer rights

This policy does not limit any rights you have under applicable consumer protection laws.

Contact

TEZZINI AMBIENTES LTDA · [email protected] · +554933192161 · Rua Curitiba, 955, LETRA D SALA 01 - Santa Maria, Chapeco - SC, 89801-340.